Top Gun Spotlight.
Meet the mavericks.
Featuring Industry Leaders
Welcome to UASI's Top Gun Spotlight! Here, we shine a light on the brightest minds and leaders in the healthcare industry. Our Top Gun series features in-depth interviews, inspiring stories, and expert insights from the professionals who are making a significant impact. Get to know the trailblazers driving innovation, setting new standards, and shaping the future of healthcare. Whether you're seeking inspiration, mentorship, or a fresh perspective, our Top Gun Spotlight offers valuable lessons and powerful stories from those at the top of their game. Join us and be inspired by the leaders who are transforming the industry!
We were honored to have Charmaine be our inaugural Top Gun Spotlight. Charmaine is the Senior Director of HIM, Coding & Revenue Management Administration at Orlando Health. Here is our interview with her. UASI: What is your mini-biography, your history, how did you get into the industry? Charmaine: My experience began as a manager in private practices in the Central Florida community. Transitioned to Orlando Health in 2008, in a role of physician operations management in charge of the onboarding process for new medical offices; to certified coders in which I managed the Out-Patient coding team for the physician practices and oncology services. My current role as Senior Director of HIM and Coding has been quite rewarding. How long have you worked at your organization & what’s your favorite part of your role? I have been with Orlando Health for 15 years. I am enthusiastic about mentoring my leadership team to achieve excellence and growth. What is your superpower? My superpower is leading with integrity with the required role and responsibility. What are you most proud of in the last year? Proud of the successful outcome with hospital coding services for FY-23. What are you most excited for in the coming year? Personally, I am most excited for my daughter’s wedding on September 1, 2024. Professionally, successfully completing the RHIA certification.
After spending a year working on nursing pre-requisite courses, I quickly figured out that face-to-face patient care was not for me but was still interested in healthcare. I stumbled upon an opportunity to learn medical coding “on the job” and almost 30 years later, it has worked out well. I have worked for a variety of health information vendors and healthcare organizations throughout my career with positions ranging from ED coder to my current role as Director of Hospital Coding Operations & Quality for Inova Health System. How long have you worked at your organization & what is your favorite part of your role? I have worked for Inova Health System for two and a half years. My favorite part of my role is tackling opportunities for improvement with my team and realizing the successes of our efforts and the positive impacts to healthcare data and the patient experience. It is great to see my team light up with realization of “Wow, we accomplished this!”. What is your superpower? My superpower, which can also be my kryptonite, is being highly analytical. What are you most proud of in this last year? Earning a doctorate degree in healthcare administration! What are you most excited for in the coming year (either personally or professionally)? I am most excited to see how technology can support the healthcare industry by helping to solve some widespread inefficiencies and staffing shortages many organizations are facing.