By Katie Curry
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June 16, 2025
Under CPT guidelines, an office visit may be billable when a family member or caregiver attends in place of the patient, as long as the patient is already established and documentation requirements are met. Per 2025 E/M guidelines, time-based coding can apply to visits involving the physician and/or family/caregiver, not just the patient. Further instructions state that it includes both the face-to-face time with the patient and/or family/caregiver and non-face-to-face time personally spent by the physician on the day of the encounter. Additional tips and guidance: Confirm Patient Status First: Before billing, verify that the patient is already established in your practice. New patient visits cannot be billed if the patient is not present, even if a family member or caregiver is. Thoroughly Document : Ensure documentation clearly identifies that the patient was not present, the reason for their absence, the medical necessity of the visit, the topics discussed with the caregiver/family member, time spent (if using time-based coding) Use Appropriate E/M Code Level : When time-based coding is used, make sure the total time spent on the date of service is documented, including time spent with family/caregiver and r elevant non-face-to-face activities, such as reviewing records, documenting in the EHR, or ordering tests Check for Payer-Specific Limits : Some payers may not allow billing if the patient is not physically present, even if CPT supports it. Medicare, for instance, has historically had stricter interpretations. Always verify policy-specific rules. Reference: CPT Assistant, March 2013, Vol 23, Issue 3, page 13 Note: Always review payer-specific guidance, as interpretations may differ from AMA recommendations