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Desktop Support Specialist

Desktop Support Specialist Job Description

Desktop Support Specialist


United Audit Systems, Inc. (UASI), a rapidly growing, healthcare consulting firm, is seeking a Desktop Support Specialist to join our corporate office.  UASI is an innovative healthcare consulting firm, serving nationally recognized leaders in healthcare and we are seeking a multi-skilled IT professional in our corporate office. Technical knowledge, a problem-solving mindset and excellent customer service are a must for the position. 


The primary purpose of this position is to provide remote and local system users with first-line Help Desk support related to software applications and hardware. Additional responsibilities will include:


·        Answer incoming Tech Support calls and effectively utilize the helpdesk and asset management systems

·        Build Windows workstations and perform regular routine maintenance and basic troubleshooting on workstations or virtual machines

·        Create/Remove users in both Exchange and Active Directory including setting up appropriate groups and permissions

·        Add users to systems including internal systems, Secure File Transfer protocol, and facility databases in SQL and ensure appropriate access based on permissions

·        Assist in shipping and tracking computer equipment for remote users

·        Train new users on the remote desktop & internal systems

·        Answer calls and resolve tickets during afterhours call rotation

·        Apply updates to servers during monthly system maintenance

·        Troubleshoot basic issues with Office, LibreOffice, Exchange and internal systems

·        Manage print servers & printer allocation


Requirements for the position include:

·        Competence with Windows desktop operating systems (Windows 10 & Windows 11)

·        Familiarity with Active Directory

·        Familiarity with Microsoft Office

·        Experience in remote desktop troubleshooting

·        Basic knowledge of networked computing

·        Bachelor’s degree or associate’s degree in related field, or at least 2 years equivalent work experience

·        Knowledge of healthcare system requirements & HIPAA regulations


UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals. We offer a competitive pay and excellent benefit package. Don’t pass on this great career opportunity! Interested candidates can apply on line at or send resume with salary requirement to



UASI is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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