Desktop Support Specialist

Desktop Support Specialist

 

United Audit Systems, Inc. (UASI), a rapidly growing, healthcare consulting firm, is seeking a Desktop Support Specialist to join our corporate office.  UASI is an innovative healthcare consulting firm, serving nationally recognized leaders in healthcare and we are seeking a multi-skilled IT professional in our corporate office. Technical knowledge, combined with excellent customer service is a must for the position. 

 

The primary purpose of this position is to provide remote and local system users with first-line Help Desk support related to software applications and hardware. Additional responsibilities will include:

 

·        Answer incoming Tech Support calls and effectively utilize the Ticket System

·        Build Windows workstations and perform regular routine maintenance and basic troubleshooting on workstations or virtual machines.

·        Create/Remove users in both Exchange and Active Directory including setting up appropriate groups and permissions.

·        Add users to systems including VM Client Manager, Secure File Transfer system, and facility databases in CodeIQ and ensure appropriate access based on permissions.

·        Assist in shipping and tracking computer equipment for remote users

·        Assist in training new users

·        Answer calls and resolve tickets during afterhours call rotation

·        Update servers during system maintenance

·        Troubleshoot basic issues with Office, LibreOffice and OWA.

 

Requirements for the position include:

·        Competence with Windows desktop operating systems (Windows 10)

·        Familiarity with Active Directory (Server 2019)

·        Familiarity with Office 2019

·        Experience in remote desktop troubleshooting

·        Basic knowledge of networked computing

·        Baccalaureate degree or associate’s degree in related field, or at least 2 years equivalent work experience

 

UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals. We offer a competitive pay and excellent benefit package. Don’t pass on this great career opportunity! Interested candidates can apply on line at www.uasisolutions.com or send resume with salary requirement to hr@uasisolutions.com.

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