Desktop Support Specialist
Cincinnati Ohio

Desktop Support Specialist Job Description

United Audit Systems, Inc. (UASI), a rapidly growing, healthcare consulting firm, is seeking a Desktop Support Specialist to join our corporate office.   UASI is an innovative healthcare consulting firm, serving nationally recognized leaders in healthcare and we are seeking a multi-skilled IT professional in our corporate office.  Technical knowledge, combined with excellent customer service is a must for the position. 

The primary purpose of this position is to provide remote and local system users with first-line Help Desk support related to software applications and hardware. 

Additional responsibilities will include:

  • Answer incoming Tech Support calls and effectively utilize the Ticket System
  • Build Windows workstations and perform regular routine maintenance and basic troubleshooting on workstations or virtual machines.
  • Create/Remove users in both Exchange and Active Directory including setting up appropriate groups and permissions.
  • Add users to systems including VM Client Manager, Secure File Transfer system, and facility databases in CodeIQ and ensure appropriate access based on permissions.
  • Assist in shipping and tracking computer equipment for remote users
  • Assist in training new users
  • Answer calls and resolve tickets during afterhours call rotation
  • Update servers during system maintenance
  • Troubleshoot basic issues with Office, LibreOffice and OWA.

Requirements for the position include:

  • Competence with Windows desktop operating systems (Windows 10)
  • Familiarity with Active Directory (Server 2019)
  • Familiarity with Office 2019
  • Experience in remote desktop troubleshooting
  • Basic knowledge of networked computing
  • Baccalaureate degree or associate’s degree in related field, or at least 2 years equivalent work experience

UASI provides a supportive environment that encourages professional development and enables each employee to achieve their individual goals. We offer a competitive pay and excellent benefit package.

EOE/AA

UASI is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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